In this guide, you’ll learn everything you need to know about how to use WhatsApp for your automobile business.
The goal is to help you improve your customers’ satisfaction, deliver excellent automobile sales services, and increase your business profitability.
What you learn in this guide is based on extensive research and collation of how automobile experts use WhatsApp to deliver satisfying automobile sales services.
Let’s dive in.
With TelebuSocial, you have all you need to provide your customers with the best auto service on WhatsApp. From complete features to excellent support from our team. Get started for free or schedule a demo. |
Why do you need WhatsApp for your automobile business?
Here are three reasons why you need WhatsApp for your automobile business:
- Instant communication: Send real-time updates about new models, promotions, and services to your customers’ phones.
- Improved customer service: Quickly respond to inquiries, schedule appointments, and provide post-service follow-ups. This responsiveness can improve customer trust and retention.
- Personalised marketing: Use WhatsApp to send messages based on your customer’s interests and previous business deals with you, making your marketing efforts more effective.
How to use WhatsApp for your Automobile business
In this section, I’ll walk you through how to use WhatsApp for four daily automobile operations or use cases.
For each use case, I will walk you through step-by-step, with screenshots and clear explanations of how to go about them.
Let’s begin with the following use cases:
- Customer service
- Marketing and promotions
- Sales updates and notifications
- Feedback collection and follow-up
- Appointment scheduling for test drives and service
- Inventory and vehicle availability updates
- Vehicle maintenance tips and reminders
Find all the message templates you’ll need to communication with your customers via WhatsApp –> Automobile WhatsApp message templates.
1. Real-time customer service
Real-time customer service through WhatsApp means using the platform to offer immediate assistance to your customers.
This could be answering their questions about car models, scheduling service appointments, or handling post-service feedback.
Which kind of automobile business can use WhatsApp for customer service?
If your business falls into any of these, you can use WhatsApp for customer service.
- Car dealerships: Quickly answer questions about vehicle availability, pricing, and specifications from your customers and prospects.
- Repair shops: Coordinate appointments, send service reminders, and share progress updates on repairs.
- Auto parts retailers: Assist your customers in finding the correct parts with the option to directly send pictures or part numbers.

Let me walk you through a step-by-step guide to using WhatsApp for real-time customer service for your auto business:
- Choose the right WhatsApp solution: You can use the WhatsApp Business app (for small to medium businesses that handle customer interactions at a smaller scale). Also, a WhatsApp solution provider or API like TelebuSocial (for larger companies that require more control, automation, and integration with existing customer service tools).
- Set up your business profile: Include helpful information like your name, address, description, and working hours.
- Create quick replies: Save and reuse messages to answer common questions quickly.
- Use labels to organise chats: Categorize conversations (e.g., new leads, ongoing repairs, completed services) to keep track of customer interactions.
- Train your team: Ensure your staff understands how to use WhatsApp effectively to engage with customers.
- Implementing automation and interaction:
- A chatbot can provide instant responses 24/7 for basic and frequently asked inquiries, boosting customer satisfaction.
- For more complex queries or sensitive issues, transitioning to live chat ensures that personal touch and detailed attention customers appreciate.
Here are three reasons why you should use WhatsApp for real-time customer service:
- Faster response times: Instantly answer customer inquiries, reducing wait times and improving satisfaction.
- Increased engagement: Personalized interactions boost customer loyalty and encourage repeat business.
- Better conversion rates: Quick and effective communication can lead to faster decision-making and increased sales.
Check out how Nissan used WhatsApp to cut down call centre traffic.
2. Marketing and promotions
Marketing and promotions on WhatsApp involve using the platform to send promotional messages, updates and offers to your customers’ smartphones.
When you do this on WhatsApp, you can personalise your message to each customer. This makes your message feel more like a message from a friend than a generic advertisement.
Which automobile business can do marketing and promotions on WhatsApp?
- Car dealerships: Promote new arrivals, limited-time offers, or exclusive test-driving events.
- Repair shops: Announce seasonal maintenance deals, referral bonuses, or service reminders.
- Auto parts stores: Highlight special promotions on parts or accessories and provide updates on new stock arrivals.

You’d get the best results for marketing promotions using a WhatsApp broadcast.
Here is a step-by-step guide to using WhatsApp for marketing and promotion:
- Choose the right WhatsApp solution: You can use the WhatsApp Business app to send your broadcast to a list of 256 contacts at once or a WhatsApp solution provider or API like TelebuSocial (that allows you to send your broadcast to thousands of contacts).
- Set up broadcast lists: Create your list using the software you use. You can also segment them by customer interest to send relevant promotions without spamming everyone.
- Craft your message: Write concise, attractive messages with clear calls to action. Include images or videos to increase engagement. Meta would need to approve your template using a WhatsApp API like TelebuSocial. It takes 1-10 mins to get your approval.
- Schedule regular updates: You can shoot the message when you’re ready or schedule it for when your customers will be more likely to be on WhatsApp to read it.
- Monitor responses: Use WhatsApp’s read receipts and reply statistics to track which promotions perform well.
- Implementing automation and interaction: Chatbots and live chat becomes crucial when customers respond to your promotions, seek more detailed information, or wish to engage directly with a sales representative.
Here’s why you should use WhatsApp for marketing and promotion purposes:
- Direct and personal: Messages land in your customer’s chat, creating a more intimate connection.
- Higher open rates: WhatsApp messages have a higher open rate than emails, ensuring your promotions are seen and not lost in spam folders.
- Immediate feedback: Instant replies from customers allow for real-time adjustments to your marketing strategies.
3. Sales updates and notifications
Sales updates and notifications involve using WhatsApp to send information about your products and services.
This could be anything from availability updates, price changes, new model introductions, or special sales events.
It’s about keeping your customers in the loop so they can make informed purchasing decisions.
Which kind of automobile business utilises marketing and promotions via WhatsApp?
- Car dealerships: Notify interested buyers about new stock or upcoming models.
- Service centres: Update customers on service availability or upcoming maintenance schedules.
- Parts suppliers: Alert customers to new parts arrivals or special discount offers.

Here is a step-by-step guide on using WhatsApp for sales updates and notifications:
- Choose the right WhatsApp solution: You can use the WhatsApp Business app (for small to medium businesses that handle customer interactions at a smaller scale) or a WhatsApp solution provider or API like TelebuSocial (for larger companies that require more control, automation, and integration with existing customer service tools).
- Set up automated messages: Use features like auto-replies to confirm receipt of customer inquiries and provide initial information instantly.
- Create a subscription list: Allow customers to opt-in to receive updates. This keeps your database healthy and engaged.
- Segment your audience: Tailor your messages based on customer interests or past purchases to increase relevance and effectiveness.
- Track engagement: Monitor how your messages perform. See which types of updates trigger more customer interactions and refine your approach accordingly.
- Implementing automation and interaction: Chatbots and live chat is also crucial when customers respond to notifications with questions that require a personal touch.
Here are three reasons you should use WhatsApp for your sales updates and notifications:
- Immediate and personal communication: Direct messages ensure your updates are seen quickly, increasing the likelihood of timely responses.
- Higher engagement rates: Personalized updates feel relevant, boosting customer engagement and fostering loyalty.
- Efficiency and scalability: Automated features and the ability to handle large volumes of messages make WhatsApp an efficient tool for keeping large customer bases informed.
4. Feedback collection and follow-up
After interacting with your service or product, feedback collection and follow-up via WhatsApp involves using the app to gather customer opinions, experiences, and suggestions.
This direct form of communication makes it easier for customers to express their thoughts and for you to respond promptly, which amplifies customer satisfaction and loyalty.
Which automobile business can use feedback collection and follow-up on WhatsApp?
- Car dealerships: Collect customer service, vehicle performance, or purchasing experience feedback.
- Service centres: Gather insights on service quality, waiting times, or customer care.
- Parts suppliers: Seek opinions on product range, part quality, or delivery service.

Here is a step-by-step guide on using WhatsApp for feedback collection and follow-up:
- Choose the right WhatsApp solution: You can use the WhatsApp Business app (for small to medium businesses that handle customer interactions at a smaller scale) or a WhatsApp solution provider or API like TelebuSocial (for larger companies that require more control, automation, and integration with existing customer service tools).
- Automate initial contact: Set up automated messages to thank customers post-purchase or post-service and ask for feedback.
- Simplify feedback collection: Use WhatsApp’s interactive features like quick reply buttons or chatbots to make giving feedback as easy and fast as possible.
- Organise feedback: Categorize responses to streamline follow-up processes and address concerns effectively.
- Personalize follow-ups: Tailor your responses based on feedback to show customers you value their input and are committed to improving.
- Implementing automation and interaction:
- You can create a chatbot to collect initial feedback, automatically saving time and ensuring consistency.
- You can use live chat to handle more complex issues or when a personal response is necessary to address specific customer concerns or complaints.
Here are three reasons you should use WhatsApp for your feedback collection and follow-up:
- Convenience for customers: Most customers are familiar with WhatsApp, so providing feedback is hassle-free.
- Timely responses: Immediate acknowledgement of feedback can be automated, and concerns can be addressed quickly, enhancing customer satisfaction.
- Increased response rates: WhatsApp communication’s personal and direct nature boosts customers’ likelihood of engaging and sharing their thoughts.
5. Appointment scheduling for test drives and service
Imagine transforming the way your customers book test drives and service appointments.
With WhatsApp, you can make scheduling effortless.
No more phone calls or long waiting times. Just a quick chat to set up their next visit. It’s a modern, efficient approach that makes both your life and your customers’ lives a lot easier.
Which kind of automobile business can use WhatsApp for appointment scheduling?
If your business falls into any of these categories, WhatsApp can help you manage appointments more efficiently:
- Car dealerships: Schedule test drives for potential buyers, making it easy for them to experience new models without the hassle of phone calls.
- Service centers: Allow customers to book service appointments, receive reminders, and confirm their visits with a simple chat.
- Auto repair shops: Coordinate repair times, send updates on progress, and manage rescheduling requests smoothly.

Here’s a step-by-step guide to using WhatsApp for appointment scheduling in your auto business:
- Choose the right WhatsApp solution: For small to medium-sized operations, the WhatsApp Business app works well. For larger dealerships or service centers, a WhatsApp API like TelebuSocial offers advanced features and integration capabilities.
- Set up your business profile: Include your business name, address, contact details, and a brief description to help customers find and trust you.
- Create automated responses: Set up quick replies for common requests such as booking a test drive or scheduling service. For example: “To book a test drive, reply with your preferred date and time. We’ll confirm your appointment shortly.”
- Send confirmation messages: Once an appointment is booked, send a confirmation message with all relevant details. For example: “Your test drive is confirmed for Saturday at 10 AM. We look forward to seeing you!”
- Send reminders: As the appointment date approaches, send reminders to ensure customers remember their scheduled time. For example: “Reminder: Your service appointment is tomorrow at 9 AM. Please arrive a few minutes early.”
- Follow-up: After the appointment, follow up to check in or gather feedback. For example: “We hope you enjoyed your test drive. Let us know if you have any further questions or need assistance with the next steps.”
You can use the live chat for this, or set up a chatbot to automate the process and enable your customers interact with you round the clock.
Here are three reasons why you should use WhatsApp for appointment scheduling:
- Convenience: Customers can schedule and manage appointments easily from their phones, saving time and effort.
- Efficiency: Instant confirmations and reminders reduce no-shows and keep your schedule organized.
- Enhanced customer experience: Providing a simple, accessible way to book appointments improves overall satisfaction and encourages repeat business.
Check out how BMW used WhatsApp to elevate their customer service experience.
6. Inventory and vehicle availability updates

Keeping your customers informed about vehicle availability and inventory status has never been easier with WhatsApp. You can send real-time updates about new arrivals, stock levels, and availability directly to your customers’ phones. This ensures they’re always aware and can act quickly on their interest.
Which kind of automobile business can use WhatsApp for inventory and vehicle availability updates?
If you fall into any of these categories, WhatsApp can help you keep your customers informed:
- Car dealerships: Update customers on new models, special offers, and current stock.
- Auto showrooms: Keep potential buyers informed about vehicle availability and promotions.
- Vehicle rental services: Notify clients about the availability of rental vehicles and special deals.
Here’s a step-by-step guide to using WhatsApp for inventory and vehicle availability updates:
- Choose the right WhatsApp solution: Use the WhatsApp Business app for smaller operations or a WhatsApp API like TelebuSocial for larger businesses needing advanced features and integration.
- Set up your business profile: Ensure your profile is complete with your business details and a description.
- Create update templates: Draft messages for different types of updates, such as new arrivals, stock alerts, and promotions. For example: “Exciting news! We just received a new shipment of the latest [Car Model]. Come check it out before it’s gone!”
- Automate notifications: Use WhatsApp API automation to send updates about inventory changes and vehicle availability. For instance: “Just a quick update – the [Car Model] you inquired about is now available. Book a test drive today!”
- Engage with interested customers: Respond to inquiries about specific vehicles or stock levels promptly. For example: “Yes, the [Car Model] is available. Would you like to schedule a test drive or need more details?”
Why use WhatsApp for inventory and vehicle availability updates?
- Real-time unformation: Provide instant updates, ensuring your customers are always informed about the latest inventory changes.
- Enhanced engagement: Keep potential buyers and current customers engaged with timely notifications and personalized offers.
- Easy communication: Reduce the need for back-and-forth calls and emails by delivering updates directly through a platform your customers already use.
7. Vehicle maintenance tips and reminders
Keep your customers engaged and loyal by sending them helpful vehicle maintenance tips and reminders through WhatsApp.
This not only helps them keep their vehicles in top condition but also encourages them to return to your service center for their maintenance needs.
Which kind of automobile business can use WhatsApp for maintenance tips and reminders?
This is ideal for:
- Service centres: Provide ongoing maintenance advice and service reminders.
- Auto dealerships: Help customers maintain their vehicles in peak condition after purchase.
- Vehicle rental services: Send reminders for routine checks or upcoming service due dates.
Here’s a step-by-step guide to using WhatsApp for vehicle maintenance tips and reminders:
- Create a maintenance schedule: Develop a calendar of regular maintenance tips and reminders based on vehicle types and service intervals.
- Automate reminders: Use WhatsApp to send automated reminders for upcoming maintenance or service appointments. For example: “It’s time for your vehicle’s 10,000-mile service. Schedule your appointment today and keep your car running smoothly.”
- Share useful tips: Send periodic tips on vehicle care to help your customers maintain their cars. For example: “Tip of the month: Regular tire rotations help extend the life of your tires. Visit us for your next tire rotation!”Follow Up: After sending tips or reminders, follow up to see if the customer needs any additional assistance or scheduling.
You can integrate the WhatsApp API into your business messaging system to send the messages. You can also use TelebuSocial’s broadcast to send mass messages to your customers. In thousands.
Which should you use for your automobile business: regular, WhatsApp Business app or WhatsApp API?
Here’s a simple table to compare regular WhatsApp, WhatsApp Business, and WhatsApp API:
Feature | Standard WhatsApp | WhatsApp Business | WhatsApp Business API |
User base | Personal use | Small businesses. | Medium to large businesses |
Message automation | None | Basic automation (greetings, away messages). | Advanced automation chatbots and integration capabilities. |
Customer engagement | One-to-one conversations | Tools like labels and quick replies. | Supports high volume, high-frequency engagement. |
Scalability | Not scalable for business | Suitable for a smaller customer base. | Designed for scalability and managing large volumes of messages. |
CRM integration | None | None | Full integration capabilities. |
Cost | Free | Free | Paid, based on usage. |
Regular WhatsApp
How it works: Just like the app on your phone. It’s straightforward—download, install, set up an account, and start messaging.
Pros:
- Ideal for personal use or minimal operations where customers are few.
- Interactions are minimal
Cons:
- Lacks business features
- Not scalable for growing customer interactions
WhatsApp Business app
How it works: Designed for small business owners. It functions like the regular WhatsApp but has additional features tailored for business use.
Pros:
- Easy to set up and manage
- Includes business-specific features such as business profiles, labels, and catalogue listings
- Ideal for small businesses that handle manageable customer interactions
Cons:
- Limited automation and integration capabilities.
- It is unsuitable for huge businesses or those needing detailed analytics and customer support features.
WhatsApp Business API
How it works: Best for larger organisations that need more control and integration capabilities. It connects WhatsApp messaging to your existing automobile business platform.
Pros:
- Supports large-scale operations
- Advanced tools for automation, integration, and analytics
- Allows for high volume, high-frequency communication without sacrificing quality.
Cons:
- More complex to set up and requires developer resources.
- Involves costs based on usage, which can add up for heavy users
Which should you use?
- WhatsApp Business App is likely your best bet if you’re a startup or small business. It’s designed for small to medium-sized companies that need more functionality than personal WhatsApp but aren’t at the scale where the API is necessary.
- For medium to large businesses: The WhatsApp Business API offers the robust features needed to handle large numbers of customers efficiently. The API is the way to go if your customer interactions are high and you require seamless integration with other business systems.
TelebuSocial is affordable and has a support team ready to help you set up quickly.
What challenges should you expect to face with WhatsApp for your automobile business?
While WhatsApp can improve communication and operational efficiency, like any tool, it comes with its challenges.
But don’t worry!
We’re here to highlight these hurdles and provide practical solutions to help you overcome these challenges.
Managing a high volume of messages
Challenge: As your business grows, so does the volume of messages. Managing a flood of customer inquiries, booking requests, and follow-ups on WhatsApp manually can become overwhelming, risking delayed responses and customer dissatisfaction.
Solution: Leveraging a tool like TelebuSocial can streamline this process. It helps automate responses and sort messages, ensuring no customer query slips through the cracks.
Setting up predefined replies for common questions or updates can save time and maintain efficiency.
Keeping conversations organised
Challenge: With multiple sales representatives handling various customer conversations, keeping track of all interactions without overlap or confusion can be tricky.
Solution: Using WhatsApp Business API with a tool like TelebuSocial allows you to label conversations and assign them to specific team members.
Each conversation can be tracked and managed effectively, ensuring customers receive a seamless communication experience.
Maintaining privacy and security
Challenge: Handling sensitive information such as payment details, personal data, or private negotiations over WhatsApp can lead to concerns about privacy and security.
Solution: Always ensure that your WhatsApp Business account is secured with end-to-end encryption and that privacy policies are communicated to your customers.
Consider using additional security features such as two-factor authentication and secure data storage methods.
Ensuring message relevance and personalisation
Challenge: Sending the same message to all your customers can come off as impersonal and may not effectively engage your audience.
Solution: Use customer data to segment your audience and tailor your messages according to their preferences, previous purchases, or interactions.
Tools like TelebuSocial can automate and manage personalised messaging at scale, making your customers feel valued and understood.
Real-life experts advice
Advice from David Rossi, with over 12 years of experience in the automotive performance industry:
“With the ease of sharing information on WhatsApp, there’s a significant risk related to data privacy and security. The challenge lies in ensuring that all communications comply with data protection laws like GDPR or CCPA, especially when handling sensitive customer information. To tackle this, always encrypt sensitive data, use WhatsApp’s business features that comply with privacy standards, and regularly train staff on data privacy best practices.”
What are the best practices for using WhatsApp for your automobile business?
If you want to use WhatsApp for your automobile business services and get the best results with peace of mind, you must operate on the right side of the law.
Let me share some best practices that will help you achieve this.
- Set up a WhatsApp business account: Start with the proper foundation by using WhatsApp Business or the WhatsApp Business API, depending on the size and needs of your business. This gives you access to features suited for companies that the standard app doesn’t offer.
- Create a professional profile: Make sure your WhatsApp business profile is thorough and professional. Include your business name, address, contact details, and a brief description. A complete profile helps build credibility and trust with your customers.
- Use automated greetings and quick replies: Save time and maintain a professional touch with automated greetings and quick replies. This ensures that customers receive immediate acknowledgement of their messages, even when you’re unavailable to respond immediately.
- Keep communication clear and concise: WhatsApp is a quick and easy communication platform. Keep your messages clear and to the point to maintain effectiveness.
- Train your team: Ensure everyone who handles your WhatsApp communications is trained on the best practices for customer interaction, including response times, tone, and problem-solving.
- Understand and comply with data protection laws: Ensure you know and comply with laws like the GDPR if you’re in Europe or other relevant data protection regulations applicable in your country.
- Secure customer consent: Always obtain permission before sending promotional messages or sharing sensitive information. This not only complies with legal requirements but also respects customer preferences.
- Be mindful of what you share: Avoid sending sensitive information, such as payment details, over WhatsApp. Use more secure channels for such transactions.
- Set precise response times: Let customers know when to expect a response (e.g., “Thank you for your message! We’ll get back to you within 24 hours.”). This sets realistic expectations and reduces customer anxiety over wait times.
- Be available and accessible: Use features like WhatsApp’s Business hours to inform customers when you are available. Consider having a dedicated team for WhatsApp communications if the volume and business size justify it.
- Maintain consistency: Keep your service quality consistent. If you promise follow-up information, make sure it is sent as promised. Consistency builds trust and customer loyalty.
- Monitor and analyse interactions: Use WhatsApp’s built-in analytics to track how many messages were successfully sent, delivered, and read. This can help you understand peak times and customer engagement patterns.
- Adjust strategies based on insights: Use the insights from analytics to refine your communication strategy. Adjust your messaging schedule accordingly if you notice better engagement rates at certain times.
- Solicit feedback regularly: Use WhatsApp to ask for feedback on customer experiences. This direct line to customers can provide valuable insights that can be used to improve your service.
I know this is very long. But I wanted to ensure you have everything you needed. You can look at all the best practices and start acting on just a handful that will immediately impact your business.
A case study of an automobile business using WhatsApp
Let’s look at Suzuki.
Introduction to Maruti Suzuki’s innovative approach
Maruti Suzuki, headquartered in New Delhi, India, is not just a household name for affordable and reliable vehicles; it’s also a pioneer in adopting digital tools to serve their customers.
Recognising the widespread use of WhatsApp in India, Maruti Suzuki launched an intelligent app integration into their sales and service processes, aiming to make car buying and ownership as smooth as possible for their customers.
The challenge
Despite being a market leader, Maruti Suzuki faced the challenge of maintaining and improving customer engagement in an increasingly digital world.
Their customers were expecting quicker responses and more personalised service. Because of this, the company needed a solution that could meet these expectations without compromising the quality of communication.
Implementing WhatsApp for business
Maruti Suzuki introduced WhatsApp as a communication tool in their business operations. Look how they did it:
- Direct sales communication: With WhatsApp, Suzuki sends updates about new models, booking information, and promotional offers to its customers. Making the information both accessible and timely.
- Service updates: On WhatsApp, they updated post-sale customers about their vehicle’s service status, reminders for upcoming services, and more, all through WhatsApp notifications.
- Feedback and support: Maruti Suzuki also used WhatsApp to gather customer feedback and provide support, ensuring a direct line for customers to express their concerns and receive immediate attention.
The Results
The results were:
- Improved customer engagement: Maruti Suzuki increased engagement rates by meeting customers on their preferred communication platform.
- Improved customer satisfaction: Maruti Suzuki’s faster response times and convenient updates boosted customer satisfaction.
- Increased sales leads: The ease of communication and timely updates increased sales inquiries and conversions, particularly for new launches.
Check out how BMW used WhatsApp for their business.
Lessons Learned
Here’s what this could mean for your business.
- Meet your customers where they are: Popular communication platforms like WhatsApp can improve your customer engagement.
- Automate for efficiency: Using automated messages for common inquiries and updates can free up valuable resources while ensuring customers receive instant communications.
- Personalise the interaction: Messages that address customers by name or refer to their specific interests and past behaviours can make them love your services more.
Maruti Suzuki India’s case is a powerful example of how integrating WhatsApp into your business communication strategy can drive sales and improve customer relations.
If you’re revving up to overhaul your digital communication strategies, taking a leaf from Maruti Suzuki’s playbook might just be the turbocharge your business needs.
Why is TelebuSocial the best WhatsApp solution for your automobile business?
TelebuSocial is a single-window, secure, and easy-to-use WhatsApp and automobile business messaging software that provides all you need to provide satisfactory automobile service to your customers on WhatsApp, Instagram, Facebook and other social channels.
What do you get when you use the TelebuSocial message platform and API?
- All the features you need (Chatbot, broadcast, live chat and API)
- Customer support team that holds you by the hand
- Complete satisfaction.
Want to learn more about TelebuSocial?
Visit our website to learn more or schedule a 1-on-1 demo to see how TelebuSocial can help your automobile business services satisfy your customers.
Frequently Asked Questions (FAQs)
How can I manage customer communications effectively on WhatsApp?
Organise your chats using labels, set up quick replies for common questions, and use automated greetings and away messages to manage expectations. Additionally, keeping track of conversations becomes more manageable if you integrate WhatsApp with your CRM system, especially using the WhatsApp Business API.
Can I use my personal WhatsApp account to do my automobile business?
While you technically could, it’s not advisable. WhatsApp Business app or the WhatsApp Business API are explicitly designed for business use. They offer features like business profiles, auto-replies, labels, and analytics crucial for managing customer interactions efficiently and professionally.
How does WhatsApp Business help increase sales in the automobile industry?
WhatsApp Business can help increase sales by improving communication speed and personalisation. For instance, you can send real-time updates about new models, special promotions, and exclusive offers directly to your customers. Faster, personalised responses improve customer satisfaction and boost the likelihood of conversions.
Is the WhatsApp Business app free to use?
Yes, the WhatsApp Business app is free to download and use. However, if your needs exceed the functionalities of the WhatsApp Business app, consider the WhatsApp Business API, which is a paid service based on usage. TelebuSocial is affordable and has a support team ready to help you set up quickly.
Can I send bulk messages to all my customers on WhatsApp?
WhatsApp does not support traditional bulk messaging due to its policies against spam. However, you can use the broadcast feature in the WhatsApp Business app or API to send messages to multiple customers who have agreed to receive your messages.
Can we automate customer service on WhatsApp?
You can set up automated responses for common inquiries using the WhatsApp Business app. For more advanced automation, such as integrating with a chatbot, you would need the WhatsApp Business API like TelebuSocial.