You’ve narrowed your search for the best customer communication tools to TelebuSocial and Interakt, and you’re wondering which to use.
Picking either of the two without doing detailed research can come back to bite you later.
I researched and used TelebuSocial and Interakt to help you pick one easily.
In this guide, we share the results to help you make an informed decision.
We compare Telebusocial vs Interakt in terms of their features, pricing, and what current users say about them.
Let’s get going.
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| Unlike other customer engagement solutions that provide only WhatsApp with no support, TelebuSocial provides up to 10 channels, including WhatsApp. With all the support you need to create the best customer experience. Start your free trial or schedule a demo. |
What really can TelebuSocial help me do in my business?
TelebuSocial is an omnichannel business messaging platform/suite that provides all the tools you need to establish 2-way communication with your customers on WhatsApp, other channels and your website.
The screenshot below gives you a quick glimpse of the features TelebuSocial offers.
TelebuSocial helps you engage with your customers wherever they connect with you, on whichever platform they choose.
The channels include:
- Website
- Facebook Messenger
- Telegram
- Slack
- Microsoft Teams
- Line
- Kik
- Mobile app
You know that comfortable feeling you get when chatting with friends and family? That’s what TelebuSocial brings to your customer conversations.
No more phone tags or overflowing inboxes. TelebuSocial automates your chat with customers on their favourite channels.
This means you can answer customer inquiries, provide support, and even close sales. All within a familiar and convenient environment for your customers, from one app – whether your business is micro, mid, small, or large.
So it doesn’t matter whether you run a store, help people with a service, or want to keep in touch with your customers. TelebuSocial makes chatting easy and fun for everyone.
We’ll dive deeper into its functionalities later. But for now, let’s see how it stacks up against Interakt.
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What really can Interakt help me do in my business?
Interakt simplifies business communication via WhatsApp. It allows you to send targeted messages and manage customer interactions at scale.
This can include sending updates and promotions or handling basic inquiries via WhatsApp.
It offers various features like automated workflows, product catalogues, and analytics to track campaign performance. Interakt caters to businesses of all sizes.
But how do TelebuSocial and Interakt compare in terms of pricing?
Let’s have a look.
How are TelebuSocial and Interakt priced?
Let’s dive into each platform’s pricing structure to see which fits your budget best.
TelebuSocial pricing
Here’s the TelebuSocial pricing plan.
Interakt pricing
Interakt’s pricing plans range from $202 to $605 a year.
Each plan comes with features like unlimited seats and chat automation.
So, in essence, what’s the process to get started?
How much does it cost to start using TelebuSocial?
TelebuSocial gives you a 14-day free trial when you create an account. You get a feel of the best experience before paying for the platform.
Afterwards, you can choose a plan or get a customised quote that suits your budget. You can also get a custom quote directly.
How much does it cost to start using Interakt?
Interakt offers a variety of plans – from free tiers for up to 5,000 leads to paid plans starting at $15 per month.
The top tier accommodates large teams and hundreds of thousands of leads. Explore their options to ensure it’s the perfect fit for your needs.
Pricing plays a big part in making your decision. However, when picking a software service, user reviews are the best to make or break your decision.
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What users are saying
Here are users’ experiences with these two platforms to get a well-rounded picture.
What users have to say about using TelebuSocial
These user reviews portray overall satisfaction with using TelebuSocial.
What users have to say about using Interakt
So, to the question bugging your mind, “Why do users love TelebuSocial?”
The answer is simple: quality features.
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Features and capabilities
Here’s how TelebuSocial and Interakt stack up in these 12 key areas:
- Ease of integration
- Easy omnichannel deployment
- Interactive chatbot builder
- Ease of use and adoption
- Scalability
- Customer support
- Reliability
- Security
- User-friendliness
- Analytics and reporting capabilities
- Template message strategy and consulting
1. Ease of integration
TelebuSocial integrates with all your platforms, website builders, and CRM tools. No complicated setup; you can easily manage all your chats in one place.
Interakt easily connects your WhatsApp to your website, but that’s all it does.
2. Easy omnichannel deployment
Tired of switching between Facebook Messenger, WhatsApp, and Instagram DMs?
TelebuSocial brings all your messaging apps under one umbrella, letting you chat with customers on every platform from a single dashboard.
Meanwhile, Interakt cannot manage your other messaging channels except WhatsApp.
3. Interactive chatbot builder
TelebuSocial lets you build chatbots that can answer FAQs, qualify leads, and even close sales on your messaging apps.
Not a tech expert? Get easy-to-use templates for any industry. You and your team don’t require any coding skills.
Interakt also offers a chatbot builder designed explicitly for WhatsApp conversations.
4. Ease of use and adoption
TelebuSocial’s simple UI makes navigating between channels seamless.
The unified interface makes managing customer conversations across different channels easy for new hires.
Interakt has a limited focus on WhatsApp. It makes it easy for users familiar with the platform to learn.
5. Scalability
TelebuSocial’s ability to handle multiple channels and integrations scales with your needs as your business grows.
On the other hand, Interakt is good if you focus solely on using WhatsApp.
6. Customer support
TelebuSocial’s customer support options are readily available 24/7. You can easily access them via a live chat, email, or a knowledge base with helpful resources.
Many users have complained about Interakt‘s customer support. You can learn more about their customer support options on their website.
7. Reliability
TelebuSocial guarantees you stable uptime and reliability. They’ve set up redundancy and disaster recovery plans to ensure minimal disruptions to your customer communication.
Like TelebuSocial, Interakt outlines its reliability measures.
8. Security
At TelebuSocial, your business and customer data security comes first. They abide by all the data protection laws, ensuring the safety of your customer information.
Interakt also prioritises data security.
9. User-friendliness
TelebuSocial has an intuitive interface. It’s user-friendly for teams from various technical backgrounds. Schedule a demo to get hands-on experience.
Since it’s designed explicitly for WhatsApp, Interakt is user-friendly for individuals familiar with it.
10. Analytics and reporting
TelebuSocial goes beyond basic reporting. The platform offers analytics and insights across all your connected channels, including WhatsApp.
You can track customer behaviour, measure response times, and gauge agent performance – all within a unified dashboard.
Meanwhile, with Interakt, you can track basic metrics. This includes open rates, click-through rates, and sales conversions (only within WhatsApp).
However, you don’t get detailed customer reports across your other communication channels.
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The showdown: Choosing your platform
You’ve thoroughly explored the key features and capabilities of both TelebuSocial and Interakt. It’s time to choose the platform that best suits your business needs.
Answering these questions will help you choose the platform to take your customer communication to the next level:
- Do you need a powerful omnichannel solution? Or do you want a platform solely focused on WhatsApp?
- Do you want a platform that will stand the test of time as you scale?
- How vital are analytics and reporting across all your communication channels?
You know which to choose between TelebuSocial and Interakt from your answers to these questions.
Comparing Interakt and TelebuSocial
The table below summarises Interakt vs TelebuSocial:
| TelebuSocial | Interakt | |
| Features | Fully conversational WhatsApp featuresMarketing, sales, and supportDev-friendly WhatsApp APIsOmnichannel access (WhatsApp, Instagram, Facebook Messenger, X, Telegram, and more)14-day FREE TrialBroadcast promotionsShared team inbox and agent switchingChatbot automation and performance monitoringChatbot and live chat for customer supportSelf-service chatbots and CRM integrationInstant access support system, route support issuesHigh-quality support and feedback gatheringEasy integration and scalingNo-code chatbot builder + admin controlThird-party integrationFast WhatsApp API and interactive live chatOmnichannel communication and marketing broadcastE-commerce, banking, real estate features24x7 support, automated document verificationZero waiting time + increased live bookings | WhatsApp Business API solutionsCatalogue templatesAuthenticationWhatsApp button improvementsCopy codeCarouselsLimited-time offer templatesLocation templatesWhatsApp flowsNative payments portal14-day FREE trial |
| Ease of Integration | One-click setup with website builders and CRM systems. | Simple WhatsApp setup. |
| Omnichannel support | ✅ | ❌ |
| Supported platforms | Integrates with Google Sheets, Calendar, SaleForce etc. You can also use Zapier to weave other tools in. | WhatsApp Business only. |
| Reporting and analytics | Provides insights on customer interactions across different channels. | Analytics are limited to WhatsApp data. |
| Automation features | Offers features like chatbots, chatbot templates, and automated messaging for all channels, no matter your business size. | Limited to WhatsApp, and is available only for Premium packages. |
| Security and compliance | ✅ | ✅ |
| Scalability | ✅ | ❌ |
| Pricing | Offers a free trial and pricing starts from $99/mo | Pricing ranges from $202 to $605 a year. |
| Reliable customer support | ✅ | ❌ |
| Best for | Businesses that need a unified omnichannel platform for all their messaging needs. | Businesses that only use WhatsApp for customer communication. |
Our verdict
TelebuSocial gives you more for less:
- All your messaging channels (Facebook Messenger, WhatsApp, Instagram DM, and more) are in one dashboard.
- Setup is a breeze. Request a demo to get started.
- TelebuSocial helps you scale your business.
- You’ll enjoy additional perks like reporting & analytics, automation tools (chatbots, auto-messages), and advanced security protocols.
So, what are you waiting for?
Use TelebuSocial and leave your competition in the dust
Schedule a demo to see how TelebuSocial works. You can also get started for FREE and get a feel of its full features in real time. Your team and customers are counting on you.
Already using Interakt? It’s quick and easy to make the switch.
Switching from Interakt to TelebuSocial
Transitioning from Interakt or any other platform to TelebuSocial is a smooth process. Here’s a simplified flowchart to illustrate the steps:
What customers of TelebuSocial are saying
“Our experience with Telebu Communications has been exceptional. Their WhatsApp API & SMS Services have increased our operational flexibility and resulted in cost savings. As an E-commerce Company, time is money for us. The professionalism and expertise they bring to the table is unmatched.”
– Pravin Rai, Co-Founder & CEO, QuicKart
