In this TelebuSocial vs Wati comparison blog, you’ll finally know which to use between TelebuSocial and WATI.
TelebuSocial and Wati are popular business messaging tool options, but which one is better for your business?
To help you avoid the analysis paralysis, we’ve put both platforms to the test.
This side-by-side TelebuSocial vs Wati comparison combines our firsthand experience and customer reviews to give you a clear picture of their features, pricing, and user experience.
By the end of this article, you’ll be well-equipped to decide which software is the perfect fit for your business.
Without further ado, let’s dig deep.
| Unlike WATI, which provides only access to WhatsApp, TelebuSocial is omnichannel, affordable and backed by an active support team. Start your free trial or schedule a demo. |
A quick overview of TelebuSocial vs Wati
Both WATI and TelebuSocial are industry leaders.
Wati has features that can amplify WhatsApp business communications. In contrast, TelebuSocial has the tools to help you create an omnichannel presence and manage sales, support, marketing and transactional messages, all from a single dashboard.
While it’s easy to claim to be the best, let’s see how these two stack up against each other in the comparison table.
| Messaging tools | TelebuSocial | Wati WhatsApp API |
| Launch year | 2023 | 2020 |
| Key features | Chatbot builderChatbotsMarketing broadcastsAnalyticsAdmin controlsLanguage agnostic APIOmnichannel Communication | Basic no-code chatbot builderProduct catalogShared team inboxWhatsApp broadcasts & bulk messagesCustom notifications |
| Supported channels | Your websiteMobile AppWhatsApp Fb MessengerTelegram SlackMS TeamsLineX (Twitter)Kik WeChat | WhatsApp only |
| 3rd party integrations | Google Sheets Google Calendar SalesForce Gorgias Zapier integrations | Zapier integration |
| Starting price | $99/month | $39/month |
| Free trial | 14-day | 7-day |
| Customer support | Excellent, 24/7, chat, email, call | Weak |
What is TelebuSocial?
TelebuSocial is an all-in-one business messaging tool with multiple features for easy and effective customer communication.
With omnichannel capabilities, TelebuSocial lets you have two-way conversations with your audience across popular platforms.
You can even integrate our tool on Facebook Messenger, Instagram, business website, mobile app, and other social channels.
Send messages for:
- Sales
- Marketing promotions
- Transactional/OTP
- Customer support
Check out the best WhatsApp API solution providers.
What is Wati?
Wati is a WhatsApp API that lets you send and receive messages to your customers on WhatsApp alone.
With its AI-based chatbots, you can automate customer communications and integrate them with third-party tools and CRM platforms. You can use Wati for marketing, customer service and sales.
What are the features of TelebuSocial vs Wati?
Although both tools excel uniquely, let’s delve deeper into their features, capabilities, and differences to determine the best fit for your needs.
1. Broadcasting
TelebuSocial
TelebuSocial is one of the best business communication tools that lets you talk to thousands of customers in seconds with marketing broadcasts on WhatsApp.
Whether you share newsletters, announcements, or updates, TelebuSocial has you covered.
Wati
Unlike TelebuSocial, Wati customers often complain of glitches and crashes in Wati’s Business API due to bulk message load.
2. Ease of integration
TelebuSocial
You can easily integrate TelebuSocial into your CRM channel, Google Sheets, Salesforce and many others for easy communication from a single window.
With Zapier integrations, you can connect TelebuSocial to any app, website or platform for seamless workflow automation.
Wati
Wati is flexible when it comes to integrating with third-party tools.
You get built-in connections for tools like Zoho, Shopify and Woocommerce. In addition, its API can be integrated with non-native apps using Zapier integrations and Webhooks.
However, the downside is that none of the API integrations are free. You must chip in for extra cost and have the technical knowledge to utilise its integration capabilities fully.
3. Customisation
TelebuSocial
TelebuSocial is a fully customisable and flexible communication tool. You can customise the chatbots, set language preferences and personalise data analytics to meet your business requirements.
Also, you can add tags and labels to segment your audiences to send relevant broadcasts with just a few clicks.
From message templates to chatbots and analytics, you can customise almost all of its features to meet your unique needs. So whether it’s sales, support or marketing, you can do it all with TelebuSocial.
Wati
You can customise Wati’s WhatsApp Business API to match your business’s requirements.
You can also change language, time zone and the notifications you require when your customer sends you a message.
You can even personalise no- or low-code workflow builders and chatbots to create conversations per common customer queries.
4. Interactive chatbot builder
TelebuSocial
TelebuSocial offers various services and tools beyond basic functionalities and conversations.
TelebuSocial’s friendly, no-code chatbot builder consists of nodes and communication workflows to help you design sophisticated chatbots for different use cases.
Its NLP-trained chatbots can handle even the most nuanced customer interactions and build human-like conversations for a one-of-a-kind customer experience.
Wati
Wati provides a basic chatbot builder based on keyword functionalities.
These are rule-based autoresponders that can answer predefined customer queries. Users select a certain option to answer their query, and the conversation progresses based on that.
While it speeds up customer communication, the chatbot fails to understand human language. The chatbot cannot respond to any answer beyond the preset, keyword-based script.
Due to its limited functionality and chatbot offerings, users often are left wanting more.
Therefore, businesses are unable to implement it for complex conversations. Also, you need to build and deploy the chatbot from scratch.
| Unlike WATI, which provides only access to WhatsApp, TelebuSocial is omnichannel, affordable and backed by an active support team. Start your free trial or schedule a demo. |
5. Ease of use and adoption
TelebuSocial
With its detailed documentation and ongoing customer support, customers find TelebuSocial pretty easy to use and deploy. Its clean and responsive interface offers seamless navigation and customisation.
Not only that, but your dedicated account manager makes integration and deployment pretty straightforward.
Wati
Wati is considered one of the most straightforward businesses in WhatsApp API, but consumer insights show that its UI isn’t easy to navigate.
Moreover, it crashes a few days after every new update, frustrating customers.
Apart from this, the app has no filters that could segment conversations, making it difficult to navigate and tag chats as per customers’ sales journey.
6. Scalability
TelebuSocial
As your business expands, TelebuSocial evolves alongside it, offering a wide range of features, functionalities, and tools to adapt to your evolving needs across all industry sectors.
Whether deploying interactive bots or orchestrating large-scale marketing broadcasts, TelebuSocial empowers you to do it all consistently.
Moreover, TelebuSocial allows connecting with your customers across various social channels and platforms.
Whether you prefer to maintain an active presence on a single platform or engage across multiple channels, TelebuSocial enables you to customise your outreach strategy to suit your preferences.
Wati
Wati is designed to scale with your business, but you might want more due to its limited features and capabilities.
For example, Wati is a WhatsApp API-only platform, meaning you must purchase additional tools to connect with your customers on other channels like Instagram, Facebook, etc.
7. Customer support
TelebuSocial
Unlike any other WhatsApp API, TelebuSocial offers consistent support 24/7/365 days a year.
You get everything from dedicated account managers to knowledgeable technical assistance from the friendly and professional customer service team.
The company is vetted for its reliable services and minimal wait time. You can reach out to them via email, chat, or phone to get your queries resolved in minutes.
Wati
Consumers often complain of their unresponsive customer support. Their customer service solution is limited to emails only, and you need to wait 2-3 business days to hear back from them.
In some cases, reported cases aren’t resolved after a week, per customer reviews on Capterra and G2.
8. Analytics and reporting capabilities
TelebuSocial
TelebuSocial includes real-time data analytics and reporting features that ensure effective and result-driven communication.
Its feature-rich dashboard lets you customise data reports to measure the campaign performance.
You can analyse and interpret statistical reports from basic demographic data to complex customer behaviour and preferences.
Its visual data charts make it easy to understand how your customers interact with your business.
Furthermore, the reports are not limited to WhatsApp but also all other social channels you use for your marketing, sales and support activities.
Wati
Wati offers comprehensive statistical reports to gauge the effectiveness of your WhatsApp campaigns.
Through its real-time analytical dashboard, you can access detailed insights ranging from message volume and customer sentiments to campaign outcomes and agent performance.
However, despite its advanced analytics capabilities, Wati currently lacks customisation options.
Users may need a deep understanding of statistical data to effectively interpret and leverage these reports.
Furthermore, the absence of customisation limits the ability to adjust reports to specific metrics, potentially hindering the precision of analysis and decision-making.
9. Pricing Plans
TelebuSocial
Here’s TelebuSocial’s pricing plan.
TelebuSocial also offers add-ons to help you expand your use of the software.
Unlike competitors with rigid payment schedules, TelebuSocial offers a flexible, pay-as-you-use pricing model that lets you stay within the budget.
So, no matter what your industry is and what your business size is, TelebuSocial has got you covered.
You can tailor your marketing communication package to your business needs to get the best value out of money.
Not only that, but the sign-up is free, and there are no hidden charges or subscription fees. Plus, you get a 14-day trial period with no credit card required.
You can also schedule a demo, and our amiable customer support team will walk you through every step of the TelebuSocial journey.
Wati
Wati has 3 different pricing plans for its customers.
Here are its three fixed plans:
These pricing plans offer features suited to businesses of varying sizes.
- The standard plan is the most basic option and is ideal for small businesses. It includes essential tools like a CRM system and a basic chatbot.
- The Pro plan steps up for midsize companies, providing features like unlimited CRM contacts, integration with Google Sheets, and a more advanced chatbot that can create 25 chatbots with up to 200 steps each.
- The Premium plan caters to large enterprises with a price not explicitly mentioned. It offers the most customisation with a custom CRM, an advanced chatbot, unlimited conversations, and prioritised customer support.
The company offers a 25% discount on annual subscriptions. However, these packages don’t work well for solopreneurs or those seeking flexible payment options. Many find Wati expensive.
Why we recommend TelebuSocial
If you want a WhatsApp-only API, then Wati could be your preferred choice.
However, if you compare the two, TelebuSocial is a better tool for you because of its:
- Extensive features and functionalities
- Ease of use and integration
- Multichannel presence
- Customisation options
- Excellent customer support and flexible pricing.
So what are you waiting for?
Visit our website to sign up for TelebuSocial for free, or schedule a demo today.
Switching from Wati to TelebuSocial
The process is pretty simple if you’re a Wati user and want to switch to TelebuSocial. All you have to do is:
- Visit our website and create an account
- Transfer your contact list and data from Wati to TelebuSocial
- Sign up for the trial version to test TelebuSocial’s capabilities
- Start sending messages from Day 1
What customers of TelebuSocial are saying
Don’t take our words. See what our customers say about TelebuSocial (us):
“Our experience with Telebu has been exceptional. Their WhatsApp API services have increased our operational flexibility and resulted in cost savings.”
– Pravin Rai, Co-Founder & CEO, QuicKart
We needed to make an impact with limited resources. Telebu’s WhatsApp Business API lets us nurture leads better without huge marketing budgets. Our sales cycle has decreased dramatically thanks to conversing with leads on WhatsApp.”
— Mr. Chintan, Founder of Magnus Real Estate
FAQs
What sets TelebuSocial apart from WATI and other WhatsApp business solutions?
TelebuSocial is an omnichannel platform enabling connections with customers across preferred channels like WhatsApp, Facebook Messenger, and Telegram, all from a unified interface.
Unlike WATI and similar solutions, TelebuSocial offers a broader spectrum of communication avenues, with intuitive features such as chatbot builders, marketing broadcasts, and exemplary customer support.
Who can benefit from TelebuSocial?
TelebuSocial caters to businesses seeking enhancements in customer support, sales, marketing, or overall communication strategies. Whether transitioning from WATI or another platform, TelebuSocial presents an opportunity to streamline operations effectively.
What advantages does migrating to TelebuSocial offer over WATI or other alternatives?
Migrating to TelebuSocial presents several benefits, including access to a wider array of communication channels, a more user-friendly interface, robust features, and outstanding customer support. Moreover, the migration process is seamless, ensuring minimal disruption.
How can I transition from WATI or other WhatsApp business solutions to TelebuSocial?
Transitioning to TelebuSocial is straightforward. Simply schedule a demo to receive personalised assistance setting up your TelebuSocial account and importing your contacts. With this simple process, you’ll be ready to commence messaging efficiently.
What features does TelebuSocial provide?
TelebuSocial offers a comprehensive suite of features designed to streamline communication processes, including:
- Intuitive chatbot builder for automated interactions
- Real-time conversations across multiple channels
- Marketing broadcasts for reaching large audience segments
- Customisable analytics for tracking performance metrics
- Powerful admin controls facilitating team management
- Language-agnostic API ensures seamless integration with existing systems
Is TelebuSocial suitable for all industries?
TelebuSocial caters to businesses across diverse industries. Whether transitioning from WATI or another platform, TelebuSocial offers transformative solutions to enhance customer engagement regardless of the sector.
Where can I find more information about TelebuSocial?
Explore TelebuSocial’s features, watch informative videos, or schedule a demo on our website to discover firsthand how TelebuSocial compares to WATI and other WhatsApp business solutions.
